Our Contact Information
As of September 1st ,2011.
2231 S 7th Ave.
Phoenix, AZ 85007
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Built By Notorious terms of sale, shipping and other order related guidelines and conditions. Please take some time to review them.:
Note: For the protection of both the cardholder and BuiltByNotorious.com, we will ship the products ordered ONLY to the billing address your bank has on file for the credit card number. If the shipping address and billing address do not match, the order will not be shipped.
Sales Policies: Payment can be made by VISA, MasterCard, Discover, American Express or Payapl. We also accept payment methods by Certified Cashiers Check or Money Order in US dollars only. For instructions on ordering via Cashiers Check or Money Order, please email us or call. Arizona residents are charged an 8.0% sales tax. Prices are subject to change without notice. Most orders will be sent via UPS ground service (domestic), unless otherwise specified. UPS does not ship to any P.O., APO or FPO Boxes. Therefore, if you specify to ship to a P.O., APO or FPO box, we will send your order USPS. If you have a package re-routed to a destination different than what is listed on your order, you will be charged the additional cost that UPS charges us.
Orders are normally processed within 24-48 hours of receipt of order, however, occasionally it can take up to 3 - 5 business days. Processing is only the charging and verification of information. This does not mean an order will ship as soon as processed. If not instock or a special order it could take longer. If an item is on back order for longer than 10 working days you will be notified and asked to keep the order or flip into another alike item. After carrier attempts to deliver the merchandise three times, the order will be returned to BuiltByNotorious.com and will only be reshipped at the buyers expense. If refused or reshipped to the sender ( BuiltByNotorious.com or it's affilates) you will be charged the return shipping if not in our error. All returned items must have a Return Authorization number. You may only call to get this number and speak with a live representive. A 25% re-stocking charge is normally assessed on ALL authorized returns unless not a returnable item.
Sale and Promotional Items: For all items that are on sale or special promotion, refunds are not accepted. ALL SALES FINAL.
Cancellations: If cancellation is made before the card has been charged, you may cancel without any penalty. To cancel an order call us and speak directly to a sales rep. However, after the card has been charged, you will be subject to a 10% cancellation fee.
Backorders: If an item is on back order for longer than 10 working days you will be notified and asked to keep the order or flip into another alike item. If you have multiple items on your order, the "in stock" items will ship and the "out of stock" items will be backordered for you. As soon as the backordered item arrives at our warehouse, it will be shipped. You must notify us to cancel a backordered item, or you will be responsible for sending it back to us and a 25% restocking fee will be applied to your return once a return authorization has been issued to you.
Return Policies: All BuiltByNotorious.com returns must be accompanied by an Return Authorization (RA) number. You can request an RA number by calling us. Please have this information handy.
•Reason for returning
•Your full name
•Date of purchase
•Phone number and e-mail address
General Return Guidelines: Within 5 days of receipt of your order, you may return products that:
•Are in their original packaging/unopened not installed
•Have original manufacturer information
•Are not damaged
•Do not have missing parts
•Electrical items may not be returned unless shipped in our error or ok'd by a BuiltByNotorious.com rep., and must follow the above guidlines.
These returns still require an RA number (see above) and all non-defective returns are subject to a 25% re-stocking fee ($15 minimum).
All return freight charges must be prepaid by the customer. There are no refunds on freight. The cost of shipping will be credited only in those instances where the return is a result of our error. All returns are ONLY for store credit or an exchange for items equal or lesser in value.
Damaged Products: Before signing for your package, make sure the box or packing tape has not been damaged. If box looks like it has been tampered with or damaged during shipping, do not sign! If your product has been damaged in shipment, you must contact us within 24 hours of receipt. Please e-mail us immediately at sales@BuiltByNotorious.com. We will respond within 24 hours and will guide you through a return and replacement or claim processes.
Manufacturer's Warranty: All parts are covered ONLY by the Manufacturer Warranty. Manufacturer warranties vary and are included with your product and should be reviewed carefully for additional information.
Legal Venue: In the event that legal proceedings are required to resolve disputes or indifferences, all claims and filings must be made with the Pinal County Municipal Court located in Queen Creek, Arizona. BuiltByNotorious.com customers do acknowledge and agree to these terms and stipulations once a transaction has been made with BuiltByNotorious.com.
By viewing this document or making an order, you are agreeing to the terms and guidlines listed herin.
Thank You for taking the time to read our terms and guidelines.